Return Policy

You can initiate a return for most new and unopened items within 15 days of confirmed delivery date for a full refund. You must return items in new or unused condition with all original materials included with the shipment. Shipping costs are prepaid by the buyer. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, may issue a partial refund depending on elapsed time and condition of merchandise.

Return address:

1580 Kingston Road – Ste. #58

Pickering, Ontario L1V 6M6


Return Policy Rules and Exceptions

  • Non-Returnable Items

                Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.

  • Products Returned After 30 Days

                Because products decrease in value over time, we offer partial refunds for items returned more than 30 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise.

  • Defective Product and Returns Due to Our Error

                Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a full refund by way of original payment. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

If you wish to make an exchange or need a replacement, you must return the original item back, via shipping prepaid by you and contact us through our Contact Us Page for further instructions.

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